Refund Policy

We offer a 30-day refund request period for eligible IT services. This means you may contact us within 30 days of purchasing a service to request a refund or ask us to review your order.

Because we provide non-physical services such as software development, web development, technical consulting, system integration, configuration, maintenance, technical support, and other digital services, refunds are reviewed based on the current status of the project, the work already completed, and any costs or resources used to provide the service.

To request a refund, please contact us at info@techivanovsolutions.com within 30 days of your purchase. Please provide your order details, proof of payment, the service you purchased, and a clear explanation of the reason for your request. We will review the information and determine whether a full or partial refund is applicable.

You may be eligible for a full refund if the service has not yet started, no work has been performed, and no project-specific resources, third-party services, or licenses have been purchased on your behalf. If work has already started but the service has not been completed, a partial refund may be considered based on the amount of work already completed and any costs incurred during the project.

Once a service or part of a project has been completed and delivered, the completed portion is generally non-refundable. This may include completed software development, website or application development, custom coding, technical configuration, API or system integrations, consulting sessions, maintenance, support, documentation, or digital deliverables that have already been provided.

If you are dissatisfied with a completed or ongoing service, we encourage you to contact us first. Where appropriate, we may offer corrections, revisions, or technical adjustments within the original scope of the project. Requests for new features, additional functionality, or work outside the original agreement may be treated as additional services and may require an additional fee.

For recurring services such as software maintenance, technical support, or consulting, you may request cancellation of future services. Payments for services that have already been provided or for the current billing period are generally non-refundable.

If your refund request is approved, the refund will normally be issued using the original payment method. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

We aim to handle every refund request fairly and transparently while considering both the client’s situation and the work and resources involved in providing our IT services.

For any questions about this refund policy or to submit a refund request, please contact us at info@techivanovsolutions.com.